Frequently Asked Questions About 8www

Straight answers on registration, payments, bonus terms, and account security — everything in one place.

This page brings together the questions 8www users ask most often. Every answer reflects our current policy and is kept up to date. If you can't find what you're looking for here, ask us directly via 24/7 live chat.

Account
How do I register and log in?

Opening an account at 8www only takes a phone number or email address. Head over to the Register page, fill in the form, set a password, and enter a verification code — the whole process takes under two minutes.

01 How many accounts can one person create?
Only one account is allowed per person, household, or device. If multiple accounts are detected, all of them will be suspended and the balance may be forfeited. Contact Live Chat to delete the extra accounts and keep your first one active.
02 What should I do if I forget my password?
On the Login page, click the "Forgot Password?" link. Enter your registered email or phone number and an OTP will be sent to you. Verify the OTP, then set a new password — the whole thing is done within five minutes.
03 How do I temporarily pause my account?
As part of Responsible Gaming, you can self-restrict your account for anywhere between 24 hours and six months. Just message Live Chat with "Self-Exclusion" and mention how long you want the break to last. During this period, logging in or placing bets will not be possible.

Payment
Which deposit methods are available at 8www?

We support five payment methods for users in Bangladesh. The minimum amount, processing time, and limits for each channel are listed in the table below.

Method Min. Deposit Credit Time Withdrawal Time
bKash ৳৩০০ 6 Minutes 35 Minutes
Nagad ৳৩০০ 6 Minutes 35 Minutes
Rocket ৳৩০০ 6 Minutes 35 Minutes
Upay ৳৩০০ 6 Minutes 35 Minutes
Bank Transfer ৳৩০০ 6 Minutes 35 Minutes
04 I made a deposit but the balance isn't showing — what should I do?
Your balance normally updates within 6 minutes. If it takes longer, grab the Transaction ID (TxID) from your payment app and report it to Live Chat. The team will resolve it within 30 minutes. Keep a screenshot of your payment handy — it helps speed up verification.
05 Is there a daily deposit limit?
There is no upper limit on deposits, but withdrawal limits vary by VIP level. At the Copper level, the daily maximum withdrawal is ৳1,60,000, while Platinum members can withdraw up to ৳5,10,000 per day.

Withdrawal rules and timing — how fast does 8www process payments?

Once you submit a withdrawal request, funds typically reach your mobile wallet within 35 minutes on average. Your first-ever withdrawal may take up to one hour to approve. The minimum withdrawal amount is ৳1,000 and the daily maximum is ৳1,55,000.

06 If my withdrawal is cancelled, where does the money go?
If a withdrawal is cancelled, the amount is automatically returned to your wallet balance — usually within five minutes. Common reasons include an incorrect account number or incomplete identity verification. Simply re-submit the request with the correct details.
07 Can I make multiple withdrawals on the same day?
Yes, you can submit multiple requests — just make sure the total amount for the day stays within your VIP level's daily limit. For example, at the Copper level you can withdraw up to ৳1,60,000 per day, split across as many requests as you like.

Read these conditions before claiming a bonus

8www's welcome bonus offers up to 140% on your first deposit, with a maximum of ৳22,500. To withdraw the bonus, you must meet an 8x wagering requirement within seven days. The reload bonus is 13% and the daily cashback is 1.2% — each comes with its own terms.

Bonus Type Amount Wagering Requirement Validity
Welcome Bonus 140%, up to ৳22,500 8x 7 Days
Reload Bonus 13% 8x 7 Days
Daily Cashback 1.2% Not applicable Daily
Referral Bonus ৳525 8x 30 Days
08 Will my withdrawal be blocked if I haven't completed the wagering requirement?
You cannot withdraw the bonus portion until the wagering requirement is fully met. However, you can withdraw your own deposited funds at any time — though doing so will cancel the active bonus. You can track your wagering progress on the "My Bonuses" page.
09 Is 8www cashback added automatically every day?
Yes. Every day after midnight, 1.2% cashback on the previous day's net loss is automatically added to your wallet. There are no wagering requirements on this cashback — you can withdraw it directly.

Questions about game & betting limits

Our lobby features games from top providers including Pragmatic Play, Playtech, CQ9, FA Chai, Ezugi, and Red Tiger. Currently, 1,600+ games are available. The RTP and betting limits for each game are shown directly within the game interface.

10 What is RTP and is it guaranteed?
RTP (Return to Player) is the long-term mathematical return rate. For example, a 96.8% RTP means that on average ৳96.80 is returned for every ৳100 wagered — but this is an average across billions of spins, not a guarantee for any single session. Game providers have this rate regularly verified by third-party auditors.
11 Do all games work on mobile?
Yes. All our games are HTML5-based, so they run directly in Android and iOS browsers. For even better performance, download the 8www APK (v3.1.11) — 52 MB, requires Android 8.0+.

Identity verification — which documents are accepted?

Identity verification is required before your first withdrawal. Upload a clear photo of any one of the documents listed below. Our team completes the verification within 12 hours.

  • National ID (NID) — photos of both sides
  • Passport — information page
  • Driving Licence — front side
12 Is my information shared with third parties?
No. Your personal information is used only for identity verification and payment processing. All data is protected with SSL encryption and handled in accordance with our Privacy Policy. We never sell your information for advertising purposes.
13 Can I enable two-step verification?
Yes. You can enable SMS-based or authenticator app-based two-step verification from your account settings. A code will be required on every new device at login, which prevents unauthorised access.

How to reach 8www when you need help

Our support team is active on live chat 24 hours a day, 7 days a week. Just click the chat button at the bottom right of the page to connect. You can write in Bangla — no problem at all.

14 Is support available by phone or email?
At the moment, we only offer support via live chat. It is the fastest option — typically someone from our team responds within two minutes. We do not publish a phone number or email address.
15 What is the formal process for raising a complaint?
First, explain the issue in detail through live chat. If it is not resolved, ask for the "complaint form" from the chat — a written response will be provided within 48 hours. For serious matters, the dispute resolution process is described in full in our Terms & Conditions.

If you can't find your answer here, ask us directly on live chat — or open an account now and start playing.

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