Scope & Applicability of This Policy
This Privacy Policy applies to all services on the 8www platform — including the website, mobile app (APK), and 24/7 live chat support. When you register, log in, or use any of our services, you automatically come under the scope of this policy.
This document applies only to 8www's own services and has no connection to the data policies of any other website or app. We encourage you to read this policy carefully before making any transactions with us.
What Data We Collect
We collect certain information to improve your experience and to meet legal requirements. This data falls into two categories:
Information You Provide Directly
Details you submit during registration — your full name, date of birth, mobile number, and preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer). Before your first withdrawal, we may ask for a copy of your National ID (NID), passport, or driving licence for identity verification.
Information Collected Automatically
While you use the platform, our system records the following:
- Your device type, operating system, and browser version
- IP address and connection time
- Which pages you visited on the platform and when
- Session duration and gaming activity logs
- Deposit and withdrawal transaction history
| Data Type | Source | Required? |
|---|---|---|
| Name & Date of Birth | Registration Form | Yes |
| Mobile Number | Registration Form | Yes |
| Payment Account Number | Deposit/Withdrawal Form | Yes |
| ID Document Copy | Withdrawal Verification | Before First Withdrawal |
| Device & IP Information | Automatic Logging | Automatic |
| Gaming Activity Logs | Platform System | Automatic |
Why We Collect Your Data
We use your information only for specific and legitimate purposes. It is never sold to advertisers or any third party without your permission.
- Account Management: For registration, login, and password recovery.
- Payment Processing: To complete deposits and withdrawals via bKash, Nagad, or other methods.
- Identity Verification: To confirm the account belongs to the right person before the first withdrawal.
- Fraud Prevention: To detect multiple accounts or suspicious activity.
- Customer Support: To resolve your issues through 24/7 live chat.
- Responsible Gaming: To monitor unusual betting patterns and apply limits when needed.
- Legal Obligations: To comply with regulatory guidelines and court orders.
Data Storage & Security at 8www
Your information is stored on servers secured with SSL encryption. TLS protocol is used during data transfer, making any attempt to intercept the data ineffective.
Payment details — such as your bKash or Nagad number — are not stored directly on our servers. They are kept in encrypted form within the payment gateway's own secure system. Our staff can only see the transaction reference number.
Access to internal systems is restricted by role-based controls; only the relevant team members can view specific information.
Sharing Information with Third Parties
We do not sell your personal information to any advertiser or data broker. However, limited information may be shared in certain specific cases:
| Party Type | What Is Shared | Reason |
|---|---|---|
| Payment Processors | Transaction amount and reference | To complete deposits and withdrawals |
| Game Providers | Session ID and bet amount | To manage gameplay |
| Security Analysts | IP and device information (anonymised) | For fraud detection |
| Legal Authorities | As required by court order | Legal obligations |
Game providers such as Pragmatic Play, FA Chai, CQ9, Ezugi, and Red Tiger receive only the technical data from a game session. Your name or payment details are never shared with them.
Cookies & Browser Tracking
Our website and APK app use cookies and similar technologies. These are used mainly for three purposes:
- Session Cookies: To remember your login state; these are deleted when you close the browser.
- Preference Cookies: To save your language and display settings.
- Analytics Cookies: To understand how much time is spent on each page — this data is collected as aggregate statistics and does not identify any individual.
Cookies can be turned off from your browser settings, but doing so may affect login or payment features.
Your Rights & Controls
Every registered user at 8www has the following rights:
- Right to Access: You can request to know what information we hold about you.
- Right to Correction: Request a correction for any inaccurate information through our support team.
- Right to Deletion: When you close your account, remaining data is deleted unless legally required to be retained.
- Right to Restrict Processing: In specific circumstances, you can request that the use of certain information be paused.
- Marketing Opt-Out: If you do not want to receive promotional messages, turn them off from your account settings.
You can submit any request through our 24/7 live chat. We typically respond within 7 business days.
Policy on Minors
8www strictly does not provide services to anyone under 18 years of age. Date of birth is collected at registration, and age is confirmed during identity verification.
If it is found that a minor has created an account, that account will be closed immediately and the associated data will be deleted. The process to refund any deposited funds will also be initiated.
How Long Is Your Data Kept
All your data is kept while your account is active. After account closure, certain information is retained for a set period:
| Data Type | Retention Period | Reason |
|---|---|---|
| Transaction Records | 5 years after account closure | Legal obligations |
| Identity Verification Documents | 3 years after account closure | Anti-Fraud Compliance |
| Gaming Activity Logs | 1 year after account closure | Dispute Resolution |
| Support Chat History | 6 months | To ensure service quality |
| Marketing Preference Records | Until account closure | Opt-out verification |
Future Changes to This Policy
This Privacy Policy may be updated as technology, regulations, or our services evolve. You will be notified of any significant changes via SMS to your registered mobile number or through an in-app notification beforehand.
Continuing to use the platform after any changes will be taken as your acceptance of the updated policy. If you object to any change, you may request account closure.
The date of each update is shown at the top of this page under "Last Updated". Previous versions are available on request from our support team.
Help & Contact
For any privacy-related questions or requests, reach us via 24/7 live chat support. While logged in, simply click the support button to connect instantly.
If you request data deletion or access, we may ask for some account details to verify your identity — this is necessary for security. We typically respond within 7 business days of receiving your request.