Our Philosophy
8www believes gaming is a form of entertainment — not a way to cover household expenses, and certainly not a path to addiction. We provide clear rules, practical tools, and easy access to support so every player can enjoy their time safely and responsibly.
There is a real person behind every account — and that is exactly how we run our platform. It is our responsibility to help players recognise the line between entertainment and harm, and to step back when needed.
Age Policy
To open an account or place any bet on 8www, you must be at least 18 years old. This is not just a legal requirement — it is our clear commitment to protecting minors.
Verification Process
Identity verification is mandatory before your first withdrawal. Any one of the following documents is accepted:
- National ID Card (NID)
- Passport
- Driving Licence
Verification is usually completed within 12 hours after documents are submitted. Your deposited funds will remain in your balance during this time, but withdrawals will not be available until verification is done.
If we suspect that an account belongs to an underage user, we reserve the right to temporarily suspend that account until verification is completed.
Self-Assessment
Answer the following questions honestly. If more than three answers are "Yes", consider setting limits or taking a break.
- Are you placing bigger bets to try to win back money you've lost?
- Are you hiding your gambling from family or friends?
- Are you cutting household expenses to fund your bets?
- Do you feel restless or anxious when you're not betting?
- Have you tried to stop but couldn't?
- Is gambling affecting your work, studies, or relationships?
How to Set Limits
You can apply the limits below directly from your 8www account settings. Limits take effect immediately; any request to increase a limit will not be processed before 24 hours.
| Limit Type | What It Controls | Takes Effect | Waiting Period to Change |
|---|---|---|---|
| Daily Deposit Limit | Maximum amount you can deposit each day | Immediate (when lowering) | 24 hours to increase |
| Weekly Deposit Limit | Total deposit cap per week | Immediate (when lowering) | 7 days to increase |
| Bet Amount Limit | Maximum amount allowed for a single bet at any given time | Immediate (when lowering) | 48 hours to increase |
| Session Time Limit | Maximum duration for a continuous play session | Immediate | 24 hours to increase |
| Reality Check | Shows a summary of your time and spending on screen at set intervals | Immediate | Not applicable |
To change any limit, contact us via Live Chat or go to the "Security" tab in your account settings.
8www Self-Exclusion Process
If you want to close your account for a set period or permanently, it is completely free and unconditional. No marketing messages will be sent during the self-exclusion period.
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Request via Live Chat
Message our 24/7 Live Chat with "I want self-exclusion" — the support team will send you the form.
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Choose Your Exclusion Period
Pick from 30 days, 3 months, 6 months, 1 year, or permanent exclusion — whichever suits you.
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Account Suspended Immediately
As soon as your request is accepted, login will be disabled and your balance will be kept safe.
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Reactivation After the Period Ends
Once the period is over, a confirmation email will be sent to you; the account will not reopen automatically.
Signs of Problem Gambling
The behaviours below may be warning signs. One or two signs alone may not indicate a problem, but if they keep appearing, it is worth paying attention.
- Continuously betting beyond your budget
- Chasing losses by placing even bigger bets to "get even"
- Finding money to gamble without your family knowing
- Losing focus at work or in your studies
- Feeling irritated or angry when you cannot play
- Losing occasionally but staying within your budget — this is not a problem
- Playing regularly within your limits for entertainment — this is not a problem
Our Protection Tools
8www's platform offers several protection tools you can use directly:
| Tool | Function | Where to Find It |
|---|---|---|
| Deposit Limit | Set a maximum daily or weekly deposit amount | Account → Security |
| Reality Check | Shows a summary of your spending and time at set intervals | Account → Security |
| Session Timer | Logs you out when maximum play time is reached | Account → Security |
| Cooling-off | Temporarily suspend your account for 24 hours up to 30 days | Live Chat or Account Settings |
| Self-Exclusion | Close your account for 30 days or permanently | Live Chat |
External Support Organisations
Alongside our support team, the organisations below offer free professional help. We include this list because some situations are best handled by a specialist.
Professional Support Resources
- Gamblers Anonymous — Visit their international website to find the nearest group available in Bangladesh.
- National Mental Health Helpline (Kaan Pete Roi) — Provides guidance on stress and addiction-related concerns.
- National Institute of Mental Health Bangladesh (NIMH) — Specialist doctors and counselling services based in Dhaka.
- 8www Live Chat — Our support team is available 24/7 and can refer you to the right organisation.
Reaching out for help takes courage. Your identity is kept completely confidential.